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Claims and Returns Policy
The Purchaser is responsible to check all packages for damage or loss before accepting any shipment.
Items are shipped in new condition and packed to withstand normal shipping risks. All claims for shortage, breakage or other discrepancies should be filed with the carrier immediately upon receipt of the shipment. The purchaser must also notify Myers of the loss or damage within 5 business days of delivery. After 5 business days and in the absence of such notice, the purchaser is deemed to have accepted any shipment. Myers is not responsible for damaged or lost items that have been accepted by the purchase.
It is the purchaser’s responsibility to inspect all shipments for visual damage upon receipt. Equipment may not be returned to Myers without a Return Goods Authorization (RGA) number which may be obtained by contacting us at firstname.lastname@example.org. RGAs must be requested within 14 days of the delivery date. All returns are subject to a minimum 15% restocking fee.
Items must be in new, unused condition and must be sent back in the original packaging including all manuals, power cords, software, and options to be eligible for return. Once the purchaser’s claim has been approved, an email will be sent from Myers with a Return Merchandise Authorization Form attached. The form must be filled out by the purchaser and a copy of it must be attached to the returned product.
The purchaser is responsible for all shipping charges when returning an item. No C.O.D. returns will be accepted. Any use and/or damage by the customer, or due to customer’s improper repacking, is subject to further charges as necessary to place item(s) in a resalable condition. Please note: Certain items such as cut-to-size screen cloth and other special order products are non-returnable.
Contact us at email@example.com for questions related to refunds and returns.